# Redacted support report

## Summary

- Summary: [one sentence]
- Workspace/sub-account: [name and non-secret ID]
- Affected module/object: [module and non-secret ID]
- First observed: [YYYY-MM-DD HH:MM timezone]
- Last known success: [time or unknown]
- Impact: [who/what is affected; no customer content]

## Expected and actual

- Expected: [observable result]
- Actual: [observable result and exact redacted error]

## Safe reproduction

1. [step]
2. [step]
3. [result]

## Evidence checked

- Spacebrain record/execution ID:
- Provider-side result:
- Status page checked at:
- Browser/device if relevant:
- Changes immediately before issue:

## Retry safety

- Already tried: [actions and results]
- Customer-facing action completed? [yes / no / unknown]
- Safe to retry? [yes / no / unknown and why]

## Redact before sending

Remove passwords, one-time codes, invitation/reset links, passkeys, card or bank data, API keys, access/refresh tokens, OAuth callback URLs, webhook secrets/authentication headers, private public-page tokens, full customer messages, recordings, uploads, and unnecessary personal data.