# Trust, policies, and public resources

> Find Spacebrain's official policies, status page, changelog, and support, and understand what public statements do and don't promise.

Canonical: https://help.spacebrain.ai/reference/trust-and-public-resources/
Last modified: 2026-09-25T00:00:00.000Z

Use these official resources when you're evaluating Spacebrain, answering a customer's security or privacy question, or checking a policy. This page is for owners, admins, and anyone preparing a procurement or legal review.

## Official resources [#official-resources]

| Resource                                                       | Use it for                                                         |
| -------------------------------------------------------------- | ------------------------------------------------------------------ |
| [Spacebrain website](https://spacebrain.ai)                    | Product and company information.                                   |
| [Privacy Policy](https://spacebrain.ai/privacy-policy)         | How Spacebrain handles personal data, and privacy contact details. |
| [Terms and Conditions](https://spacebrain.ai/terms-conditions) | The terms for using the service.                                   |
| [Changelog](https://spacebrain.ai/changelog/)                  | What changed in the product, and when.                             |
| [System status](https://base.spacebrain.ai/status)             | Current and past service incidents.                                |
| [Help Center](https://help.spacebrain.ai)                      | How to set up and use Spacebrain, and fix problems.                |
| [support@spacebrain.ai](mailto:support@spacebrain.ai)          | Help with your own account, and questions this site can't answer.  |

## What this help center doesn't promise [#what-this-help-center-doesnt-promise]

These guides explain how to use Spacebrain. They don't make promises about certifications, legal eligibility, where data is stored, how long it's kept, uptime, recovery times, encryption design, or the companies Spacebrain works with, unless an official policy or a signed agreement says so.

A product label isn't a legal or security certification. For example, **Messaging Compliance** is where you register for US texting. It doesn't certify your business as compliant with any law.

If your review needs a data processing agreement, security questionnaire, technical detail, retention promise, list of subprocessors, or a decision about a regulated use, ask Spacebrain through support or your account contact. Keep the written answer with your agreement and its date. Don't treat a sales conversation, help article, or screen label as a contract.

## Who is responsible for what [#who-is-responsible-for-what]

* **Workspace owners** control who has access, which apps are connected, what customer data goes in, how things are set up, and what gets launched.
* **Connected apps** (such as Google, Meta, Zoom, or Stripe) control their own sign-in, permissions, delivery, storage, approvals, policies, and outages.
* **You** remain responsible for collecting data lawfully, getting consent, identifying yourself as the sender, honoring unsubscribes, having the rights to your content, and meeting the rules in your region.
* **AI output needs a person to check it.** Answers from Orbit, agents, AI fields, and enrichment aren't professional advice or proof.

## Share information with support safely [#share-information-with-support-safely]

Send only what's needed: the workspace name, the feature, a record ID, the time and time zone, the exact error, a screenshot with private details removed, and the steps to repeat the problem.

Never send passwords, one-time codes, passkeys, card numbers, API keys, AI agent access tokens, webhook addresses, or customer data that isn't needed.

Use [contact support](/troubleshooting/contact-support/) and the [support report example](/examples/support-report/) to write a clear request.

## Check a public statement is current [#check-a-public-statement-is-current]

1. Open the official link directly. Don't rely on a copied screenshot.
2. Note the page title, web address, and the date you checked it.
3. Separate what Spacebrain does from what a connected app does.
4. Separate the public policy from anything in your own signed agreement.
5. If what you need isn't stated, ask for it in writing.

If a policy doesn't mention something, that doesn't mean Spacebrain does or doesn't do it. Use the current policy and your signed agreement to decide.

## Next step [#next-step]

For help with your own account, see [contact support](/troubleshooting/contact-support/).