# Troubleshooting guide

> Start from what you see, find the likely cause and fix, and know when to contact support and what to include.

Canonical: https://help.spacebrain.ai/troubleshooting/
Last modified: 2026-09-25T00:00:00.000Z

Something isn't working? Pick the problem closest to what you see. Each guide lists common symptoms, the likely cause, the fix, and what to send support if you're still stuck. These guides are for anyone using Spacebrain.

## Start from what you see [#start-from-what-you-see]

  - [I can't sign in or accept an invitation](/troubleshooting/account-access/) — Codes, passwords, Google, passkeys, invitations, wrong workspace, and missing permissions.

  - [An app won't connect or stopped working](/troubleshooting/oauth-connections/) — Blocked connect windows, wrong accounts, missing Pages or numbers, and reconnecting.

  - [A webhook, Zap, or Make scenario fails](/troubleshooting/webhooks/) — Hidden webhook addresses, missing events, error codes, and duplicates.

  - [My GoHighLevel or HubSpot migration is stuck](/troubleshooting/migrations/) — Tokens, scans, preflight blockers, interrupted runs, totals, and undo.

  - [My CRM import failed or created duplicates](/troubleshooting/crm-imports/) — File errors, column matching, stuck imports, failed rows, and duplicates.

  - [Orbit stopped or used unexpected credits](/troubleshooting/orbit-and-credits/) — Out of credits, approvals that expire, unfinished actions, and missing chats.

  - [Email Verifier won't start or results are unclear](/troubleshooting/email-verification/) — File limits, credits, cost reviews, result meanings, and exports.

  - [An agent, call, or text doesn't work](/troubleshooting/agents-calls-and-messaging/) — Wrong answers, calls, texts, recordings, and US texting registration.

  - [A message or automation didn't run](/troubleshooting/communications-and-automations/) — Emails, Inbox conversations, automation runs, and sequence steps.

  - [A form won't publish or sync](/troubleshooting/forms-publishing-and-crm/) — Saving, publishing, submissions, responses, and CRM leads.

  - [A domain or page isn't live](/troubleshooting/domains-and-publishing/) — DNS, verification, HTTPS, wrong site, redirects, and search.

  - [Billing or usage looks wrong](/troubleshooting/billing-and-usage/) — Payments, credits, spend limits, invoices, and agency billing.

  - [A report is empty or doesn't match](/troubleshooting/analytics-delays/) — Filters, delays, differences with other apps, and unknown sources.

## Before you change anything [#before-you-change-anything]

### 1. Protect your customers [#1-protect-your-customers]

If something could send a message twice, publish the wrong content, expose data, or keep spending credits, pause it first: the campaign, sender, agent, automation, schedule, or page. Note the time and what you paused.

### 2. Check Spacebrain status [#2-check-spacebrain-status]

Open [Spacebrain system status](https://base.spacebrain.ai/status). If there's a known problem that matches yours, wait for updates instead of retrying.

### 3. Check you're in the right place [#3-check-youre-in-the-right-place]

* The right account and workspace (or client sub-account).
* A role that allows what you're trying to do. See [roles and permissions](/reference/roles-and-permissions/).
* The right page, filters, date range, time zone, and search.
* The right connected account, such as the right mailbox or Facebook Page.

### 4. Try it once, carefully [#4-try-it-once-carefully]

Use one test record. Write down the steps, the page, the time, what you expected, and what happened. Refresh once. If you suspect your browser, try a private window. Don't delete real data to test.

### 5. Find where it stopped [#5-find-where-it-stopped]

Ask these in order to find the step that failed:

1. Does the record exist in Spacebrain?
2. Did the trigger happen?
3. Did the automation step run?
4. Did Spacebrain send it to the other app?
5. Does the other app show it?
6. Did the customer receive it?

### 6. Copy the exact message [#6-copy-the-exact-message]

Note the full error text, the status, the record ID, and the time. Leave out customer content and anything secret.

## Quick checks for anything that looks broken [#quick-checks-for-anything-that-looks-broken]

* Save any unsaved changes and refresh the page.
* After a role or workspace change, sign out and back in.
* Turn off browser translation and ad blockers for one test.
* Allow cookies and pop-ups for Spacebrain. Connecting apps opens a new window.
* Use an up-to-date version of Chrome, Edge, Firefox, or Safari.

## Still stuck? [#still-stuck]

Open **Help & support** from the floating help button and ask Help AI, or select **Contact** to send a request with screenshots. See [contact support](/troubleshooting/contact-support/) for what to include, or use the [support report example](/examples/support-report/).