# Troubleshoot GoHighLevel and HubSpot migrations

> Fix migration problems such as a token that won't connect, a stuck scan, preflight blockers, an interrupted run, mismatched totals, or an undo that failed.

Canonical: https://help.spacebrain.ai/troubleshooting/migrations/
Last modified: 2026-09-25T00:00:00.000Z

Use this page when a move from GoHighLevel or HubSpot doesn't go as expected. Find what you see, follow the fix, and contact support if it's still stuck. It's for the workspace admin running the migration. For the full walkthrough, see [move from GoHighLevel or HubSpot](/integrations/migrate-from-gohighlevel-or-hubspot/).

> **Note — Migrations are built to be resumed**
>
> Every phase saves its place, and each imported record is linked to its source. Resuming or running again updates or skips records instead of creating duplicates. Imported records never trigger emails, texts, or outgoing automations.

## I can't find Migrations, or it says concierge beta [#i-cant-find-migrations-or-it-says-concierge-beta]

**You see:** **Connected migrations are in concierge beta.**

**Why:** guided migrations are being turned on workspace by workspace.

**Fix:** contact support to ask about access. Meanwhile, under **Import records from any CRM export**, you can upload contacts, companies, or leads from a CSV or Excel file.

You can reach migrations from **Settings → Migrations** or **Integrations → Browse apps** by selecting **HubSpot** or **HighLevel** and then **Open migration**.

## The buttons are greyed out [#the-buttons-are-greyed-out]

**You see:** **You can explore the migration options and review evidence. A workspace admin must connect, run, undo, or finalize connected migrations.**

**Fix:** ask a workspace **Admin** or **Owner** to run these steps.

## My token won't connect [#my-token-wont-connect]

**Why:** the token is from the wrong account, is missing permissions, or (for GoHighLevel) doesn't match the Location ID.

**Fix:**

1. **GoHighLevel:** make sure the token and **Location ID** come from the same sub-account, and that you used the sub-account ID, not your agency ID. Use a Private Integration token, not an older API key.
2. **HubSpot:** paste a private app access token, not an API key or a password.
3. Paste only the token, with no extra spaces.
4. Open **Need help connecting…?** on the page and check the permissions listed there.
5. Create a new token if you're not sure the old one is right.

## An area says Unavailable with this token [#an-area-says-unavailable-with-this-token]

**You see:** **Unavailable with this token. Excluded when you save the plan.**

**Why:** your token doesn't have read access to that area, or your plan in the old system doesn't include it.

**Fix:** add the read permission to your token in the old system, then scan again. Or leave that area out of this migration.

## The scan stopped or seems stuck [#the-scan-stopped-or-seems-stuck]

**You see:** **The source scan stopped**, or **Scanning source account** for a long time.

**Fix:**

1. Large accounts take a while. You can leave the page and come back.
2. If it stopped, select **Retry scan**. It picks up safely.
3. If it keeps stopping, check your token is still valid in the old system.
4. To stop, select **Cancel scan safely**.

## Preflight shows blockers [#preflight-shows-blockers]

**You see:** red messages under **Preflight findings**, and **Start migration** isn't available.

**Fix:**

1. Read each blocker. Many point to missing token permissions or a plan setting.
2. For a record you don't need, select **Skip source record** in **Migration findings**.
3. If you mapped items to existing Spacebrain assets with **Map existing asset**, enter a destination for every one.
4. Select **Save and run preflight** again.

If you see **This plan has unsaved changes. Save it and run preflight again before starting the migration.**, save first.

## The migration failed or I cancelled it [#the-migration-failed-or-i-cancelled-it]

**Fix:**

1. Read the error message on the progress card.
2. Fix the cause, for example by renewing an expired token.
3. Select **Resume from checkpoint**. It continues from where it stopped.

If you'd rather reverse what was imported, select **Undo partial migration**.

## I closed the page during the migration [#i-closed-the-page-during-the-migration]

Nothing is lost. The migration keeps running on Spacebrain's side. Reopen **Settings → Migrations** and choose it from the migration list.

If you see **Live updates paused after one hour** or **Live updates are temporarily unavailable**, the migration is still running. Refresh the page to see the latest counts.

## The totals don't match my old system [#the-totals-dont-match-my-old-system]

**Why:** some records were skipped on purpose, matched to existing records, or had problems.

**Fix:**

1. In the progress table, compare **Created**, **Updated**, **Linked**, **Skipped**, and **Failed**.
2. Check your **Existing-record policy**. **Skip existing records** leaves matches alone, so they don't count as created.
3. Check your **Historical activity range**. **Last 24 months** leaves out older history.
4. Open **Migration findings** and filter by **Blockers** and **Warnings**.
5. Select **Download CSV report** to compare record by record.

## I see duplicate records [#i-see-duplicate-records]

**Why:** records in the old system had no shared email, phone, or company domain with your existing Spacebrain records, so they couldn't be matched.

**Fix:** don't delete anything yet. Compare the duplicates' owners, deals, and activity. Merge them in the CRM after you finish checking the migration.

## Finalize migration is greyed out [#finalize-migration-is-greyed-out]

**Why:** required items in the **Cutover checklist** aren't done.

**Fix:** complete each required item. If one doesn't apply to you, select **Waive with reason** and explain why. Then select **Finalize migration**.

## Undo failed or isn't available [#undo-failed-or-isnt-available]

* **Undo failed:** select **Retry undo**.
* **You see This migration no longer has an undo window.** The seven-day undo window has passed, or the migration was finalized long enough ago. Contact support if you need help reversing specific records.
* Records your team changed after the import are protected and aren't undone.

## Contact support [#contact-support]

Open **Help & support** and select **Contact**, or see [contact support](/troubleshooting/contact-support/). Include:

* Workspace name.
* Source (GoHighLevel or HubSpot) and the account name shown on the migration.
* The migration's status and progress percentage.
* The exact error or blocker text.
* The time it failed, with time zone.
* The phase and counts from the progress table, or the CSV report.

Never send your access token. Revoke it in the old system if you think it was shared.

## Next step [#next-step]

Finish the move with [move from GoHighLevel or HubSpot](/integrations/migrate-from-gohighlevel-or-hubspot/#step-5-check-the-results-and-switch-over).