Email overview

The Email module is where you connect the addresses you send from, build reusable emails, check your lists, and send campaigns and automated emails. This page is for anyone setting up email for the first time or trying to find the right screen.

What's in the Email module

Open Email in the main sidebar. The Email sidebar is grouped like this:

What you see can depend on your plan, your role, and whether you're in a sub-account. If a page is missing, check feature availability.

Two ways to send email

Before you can send, Spacebrain needs an address to send from. There are two options, and you can use both.

1. Connected accounts use a mailbox you already have, such as Gmail, Google Workspace, or another provider through SMTP. Replies land in that mailbox, and Spacebrain can sync them into Inbox. This suits one-to-one email and smaller sends. See Connect email accounts.
2. Managed sending lets Spacebrain send for you from your own domain, such as [email protected]. You add the domain, publish DNS records, and create sender addresses. It doesn't create an inbox. New senders start with a small daily limit that grows as you build a healthy history. See Sending domains, sender addresses, and warm-up.

Read the Overview page

Open Email → Overview. The page title is Email overview.

• Create campaign starts a new campaign.
• The summary cards show Campaigns, Audiences, and Unique clicks. Select a card to open that area.
• Sending readiness shows whether you're ready to send:
  • Connected accounts – mailboxes that are active and authorized.
  • Managed senders ready – sender addresses on a verified domain with sending approval.
  • Managed emails today – how many you've sent against today's allowance.
  • Managed recipients queued – campaign recipients waiting to send.
• If managed sending needs work, the card links to Continue sending setup. If there's a problem, you may see an alert such as Sending approval required or Managed sending is paused, with a Review next steps link.
• Recent campaigns and Recent performance show your latest sends and their opens and clicks.

The Senders & domains link in the sidebar can show a warning badge when a connected account needs attention, for example when it needs to be reconnected.

Recommended setup order

Follow these steps the first time. Each links to a detailed guide.

1. Set up a sender. Connect a mailbox under Connect email accounts, or add a domain under Sending domains, sender addresses, and warm-up.
2. Send yourself a test. Send from the new sender to an internal address and reply to it. This proves that both sending and receiving work.
3. Set your brand. Open Email → Email settings and create a brand kit, so templates start with your logo and colors.
4. Build a template. Create and publish a template. See Templates and deliverability.
5. Prepare an audience. Create or choose an audience, then check the addresses in Email Verifier.
6. Send a small campaign. Start with people who expect to hear from you. See Email campaigns and automations.
7. Watch the results. Check Analytics and Deliverability after each send. Grow volume slowly.

Worked example: a first newsletter

Say you run a small studio and want to email 400 past customers about a new class.

1. You add yourcompany.com under Senders & domains → Sending domains, publish the DNS records with your domain host, and wait for the domain to show as verified.
2. You add [email protected] under Sender addresses and make it the default managed sender.
3. On Deliverability, you see a small daily allowance. At first, your 400 emails may be spread over more than one day. That's expected.
4. You create a "New class" template, send a test to yourself, and publish it.
5. You open your "Past customers" audience and select Verify emails. Twelve addresses come back Invalid, so they'll be left out.
6. You create a campaign with that audience and template, choose Send after review, and read the preflight results before confirming.

Keep sender, list, and content separate

A great-looking email can't fix a sender that isn't authorized, a list full of bad addresses, or people who never agreed to hear from you. Check all three before any big send:

• Sender: connected and authorized, or a verified domain with sending approval.
• List: people who gave permission, with bad addresses removed and unsubscribes honored.
• Content: accurate subject, working links, and a clear way to unsubscribe.

If something goes wrong

FAQ

Is the Email module the same as Inbox?

No. Inbox is where you read and reply to conversations one at a time. The Email module is for setting up senders and sending campaigns and automated emails. Connected email accounts appear in both places. See Universal Inbox.

Why is my campaign sending slowly?

Managed sending has a daily allowance. Emails over the limit wait in the queue and keep their place. The allowance grows as you build a healthy sending history.

Do I need my own domain?

Not for a connected mailbox. For managed sending, yes. You need a domain you control so you can publish its DNS records.

Next step

Set up your first sender: Connect email accounts.