Feature availability

Two people can open Spacebrain and see different menus, apps, or buttons. This page explains why, how plans change what's included, and what to check when something you read about isn't there. It's for anyone who can't find a feature, and for owners choosing a plan.

Why features differ

What you see depends on:

• Your plan. Some features, limits, and credit amounts depend on the workspace's plan or trial.
• Your role. Viewers, Editors, Admins, and Owners see different buttons. See roles and permissions.
• Permission groups. An admin can give a group of people more or less access to specific modules.
• Agency settings. In a client sub-account, the agency chooses which features the client gets.
• Where you are. Your main workspace, an agency workspace, and a client sub-account can each show different menus.
• Your country and region. Phone numbers, texting, and some payment providers vary by country.
• Other apps. A feature that needs Google, Meta, Zoom, or Stripe won't work fully until you connect it and the provider approves it.
• Rollout. New features are sometimes turned on gradually. For example, guided migrations from GoHighLevel and HubSpot are being enabled workspace by workspace.
• Setup. Some pages stay empty until you finish a step, such as buying a phone number, verifying a domain, or running a first site crawl.

Plans at a glance

Plans and their exact limits are shown in Settings → Billing, where you can compare them side by side. This summary explains the main differences. It doesn't list prices.

Other plans may appear in Settings → Billing for your account. Enterprise replaced the Scale plan for new purchases. If you already have Scale, your existing features stay in place.

Features that need a paid plan tell you so. For example, Settings → AI Agents shows AI agent access is available on paid plans on Free.

How this help center describes availability

Words like "where available," "if your plan includes it," or "you may see" mean a feature depends on something above. What you see in your own workspace is always the final word.

A feature is missing

Check these in order:

1. Account and workspace. Are you signed in as yourself, in the right workspace?
2. Role. Ask an admin what your role is and whether a permission group limits you.
3. Plan. Check Settings → Billing for your plan and its features.
4. Agency. In a client sub-account, ask your agency whether the feature is part of your package.
5. Setup. Finish any required connection or setup step.
6. Refresh. After a role or plan change, refresh, or sign out and back in.
7. Status. Check system status for a known problem.
8. Ask. Contact the workspace owner, or contact support with the workspace name and the feature you expected.

Typing a page's web address directly doesn't get around a missing menu. Permissions still apply, and unfinished pages may not work.

Features not generally available yet

Some features are in pilots or limited testing and may appear in a small number of workspaces only. This help center documents features once they're generally available. If you see something that isn't documented here, it's likely still being tested.

When the help center and your screen disagree

The help center can be updated a little before or after a change reaches your workspace. If they differ, follow what your screen says, then tell us: include the guide's web address, what you see instead, and a screenshot with private details removed. You can send it from Help & support in the product.

FAQ

Can I get a feature without changing plan?

Some features use credits rather than needing a higher plan. Check the feature's page for its credit use, or compare plans in Settings → Billing.

Why can my agency client see less than me?

Your agency workspace and each client sub-account are separate. The agency decides which features each client gets.

Next step

Check who can do what in roles and permissions.