Contact support

Email [email protected] from the account email when possible.

Include

• Workspace or sub-account name.
• Module and exact page URL.
• What you expected and what occurred.
• Numbered reproduction steps using a test record where possible.
• Approximate time, date, and timezone.
• Affected Spacebrain object identifier.
• Provider and non-secret provider item identifier if relevant.
• Exact status or error text.
• A redacted screenshot or short recording when it clarifies the issue.
• Whether customer impact is ongoing and what you paused.

Do not include

• Passwords, passkeys, one-time codes, cookies, sessions, or reset links.
• OAuth authorization codes, API keys, tokens, private keys, or webhook secrets.
• Full payment-card, bank, tax, identity, or health information.
• Large unredacted customer exports, recordings, or inbox transcripts.
• Provider administrator credentials.

Support will request a secure next step if additional sensitive evidence is necessary.

Useful subject format

[Module] Short symptom — workspace name

Example: [Workflows] Test execution stops at email node — Acme Demo

Security or privacy issue

State clearly that the report concerns suspected unauthorized access, data exposure, account compromise, or a privacy request. Stop public sharing and preserve times, URLs, object identifiers, and non-sensitive audit evidence. Do not investigate by accessing another customer’s data.

Billing issue

Include invoice or subscription identifier, date, currency, and workspace. Do not send payment credentials. Agency rebilling issues should also state the sub-account and billing mode without exposing the customer’s financial details.