Troubleshooting guide

Start from what you see, find the likely cause and fix, and know when to contact support and what to include.

Something isn't working? Pick the problem closest to what you see. Each guide lists common symptoms, the likely cause, the fix, and what to send support if you're still stuck. These guides are for anyone using Spacebrain.

Start from what you see

I can't sign in or accept an invitation

Codes, passwords, Google, passkeys, invitations, wrong workspace, and missing permissions.

An app won't connect or stopped working

Blocked connect windows, wrong accounts, missing Pages or numbers, and reconnecting.

A webhook, Zap, or Make scenario fails

Hidden webhook addresses, missing events, error codes, and duplicates.

My GoHighLevel or HubSpot migration is stuck

Tokens, scans, preflight blockers, interrupted runs, totals, and undo.

My CRM import failed or created duplicates

File errors, column matching, stuck imports, failed rows, and duplicates.

Orbit stopped or used unexpected credits

Out of credits, approvals that expire, unfinished actions, and missing chats.

Email Verifier won't start or results are unclear

File limits, credits, cost reviews, result meanings, and exports.

An agent, call, or text doesn't work

Wrong answers, calls, texts, recordings, and US texting registration.

A message or automation didn't run

Emails, Inbox conversations, automation runs, and sequence steps.

A form won't publish or sync

Saving, publishing, submissions, responses, and CRM leads.

A domain or page isn't live

DNS, verification, HTTPS, wrong site, redirects, and search.

Billing or usage looks wrong

Payments, credits, spend limits, invoices, and agency billing.

A report is empty or doesn't match

Filters, delays, differences with other apps, and unknown sources.

Before you change anything

1. Protect your customers

If something could send a message twice, publish the wrong content, expose data, or keep spending credits, pause it first: the campaign, sender, agent, automation, schedule, or page. Note the time and what you paused.

2. Check Spacebrain status

Open Spacebrain system status. If there's a known problem that matches yours, wait for updates instead of retrying.

3. Check you're in the right place

The right account and workspace (or client sub-account).
A role that allows what you're trying to do. See roles and permissions.
The right page, filters, date range, time zone, and search.
The right connected account, such as the right mailbox or Facebook Page.

4. Try it once, carefully

Use one test record. Write down the steps, the page, the time, what you expected, and what happened. Refresh once. If you suspect your browser, try a private window. Don't delete real data to test.

5. Find where it stopped

Ask these in order to find the step that failed:

Does the record exist in Spacebrain?
Did the trigger happen?
Did the automation step run?
Did Spacebrain send it to the other app?
Does the other app show it?
Did the customer receive it?

6. Copy the exact message

Note the full error text, the status, the record ID, and the time. Leave out customer content and anything secret.

Quick checks for anything that looks broken

Save any unsaved changes and refresh the page.
After a role or workspace change, sign out and back in.
Turn off browser translation and ad blockers for one test.
Allow cookies and pop-ups for Spacebrain. Connecting apps opens a new window.
Use an up-to-date version of Chrome, Edge, Firefox, or Safari.

Still stuck?

Open Help & support from the floating help button and ask Help AI, or select Contact to send a request with screenshots. See contact support for what to include, or use the support report example.