Branding, domains, and rebilling

This guide shows you how to make Spacebrain look like your own product for clients, put it on your own web address, and charge clients through your own Stripe account. It is for agency owners and whoever handles agency billing.

Before you begin

• An Agency plan and agency owner access. See Agency overview.
• Your logo (and a favicon if you have one), brand colors, and public links to your privacy policy and terms of service.
• For a custom domain: access to your domain's DNS settings (for example at your registrar or Cloudflare).
• For rebilling: a Stripe account you control, or you'll create one during setup.

Brand your agency (General)

Open Agency → General. The page title is General Settings.

1. Under Identity, check your Agency subdomain. Clients can always use this address, even after you add a custom domain.
2. Under Basic Information, enter your Agency Name.
3. Under Branding, set your Primary Color and Secondary Color.
4. Under Agency Logo, select Choose Logo File, then Upload Logo. Do the same under Favicon with Choose Favicon File and Upload Favicon.
5. Under SEO Settings, add an SEO Title, SEO Description, and SEO Keywords for your sign-in pages.
6. Under Communications, add your Privacy Policy URL and Terms of Service URL in Legal links.
7. Under Branded email sender, choose a From address from your connected email accounts, or keep Platform default. Select Send test email to check it; the test Goes to your account email. Use Manage email accounts to connect a new sender.
8. Turn on White-label widgets to hide the "Powered by Spacebrain" footer on widgets you embed for your clients.
9. Select Save Changes. You'll see Agency settings updated successfully.

Check your work: sign out and open your agency sign-in page. Check the logo, colors, and links. Send yourself a password reset email and check the sender.

White-label branding changes what clients see. It doesn't change Spacebrain's terms or who is responsible for your clients.

Use your own domain

Open Agency → Domain.

1. Under Custom domain, enter a subdomain you own in Domain, for example portal.youragency.com. Use a subdomain, not your main website address.
2. Select Save domain.
3. Spacebrain shows the DNS records to add, with Type, Host, and Value. Select Copy on each one.
4. In your DNS provider, add each record exactly as shown. If you use Cloudflare, turn off the orange-cloud proxy for these records unless told otherwise.
5. Wait for DNS to update. This is often minutes but can take up to 48 hours.
6. Back in Spacebrain, select Verify now.

What you should see: the status changes from Pending verification to Verified, and you'll see Domain verified.

Then test on the new domain: sign-in, password reset, opening a client workspace, forms, and embedded widgets.

To stop using the domain, select Remove domain. You'll see Custom domain removed. Spacebrain doesn't delete the DNS records; remove those at your DNS provider.

If your plan doesn't include a custom domain, this page shows an upgrade message instead of the domain form. Contact us about Enterprise if you need it.

Connect Stripe for rebilling

Open Agency → Rebilling.

1. Select Connect Stripe Account. Stripe opens.
2. Complete Stripe's onboarding: business details, bank account, and identity checks.
3. Return to Spacebrain and select Refresh to update the status.

Setup is complete only when charges are enabled. If you see Finish your Stripe onboarding, select Complete Onboarding. If you see Your Stripe account needs attention, select Provide Information or Update Account Info and finish what Stripe asks for.

Handle bank, identity, payout, and tax details in Stripe itself. Never email documents like these to support.

Create pricing tiers

A tier is a plan you sell to clients. Open Agency → Rebilling, select the Tiers tab, then Create tier. The editor has three steps:

1. Basics & inclusions: enter the Tier name, Monthly price (USD), Description, Monthly credit budget (Credits / month), and Team seats.
2. Features & allowances: turn modules on or off, and set Allowances. Use -1 for unlimited, 0 to block, or a whole number.
3. Markup: under Service markup, add a percentage or a fixed amount on top of the usage cost of each service. Client credit charge shows what the client pays in credits. Services with changing costs show Variable.

Save the tier. Then assign it to clients on their Billing tab. See choose the billing mode and plan.

Worked example: a service costs 10 credits to run. With a 25% markup, your client is charged 12.5 credits each time they use it.

Changing a tier later

• A new Monthly price (USD) applies to new subscribers only. Existing clients stay on their current price until you move them.
• Changes to features, allowances, and markup apply to existing clients straight away. Treat these as live changes and tell clients first.
• You can't deactivate a tier while clients are on it. Move them to another tier first.
• The free tier is permanent and can't be deactivated.

Let clients buy extra credits

Open Agency → Rebilling → Tiers. In Sub-account credit top-ups, turn on Allow sub-accounts to buy credits and set a Price per credit. Clients then see a top-up option and pay through your Stripe account. You need Stripe connected first.

How the money works:

• Top-up payments go to your Stripe account (Stripe fees apply).
• When the client uses a service, Spacebrain takes the underlying cost from your agency credit balance. Keep your balance topped up so client services keep working.
• A client's monthly credit budget is a spending limit, not a purchase from your balance.
• Lowering a client's limit takes effect immediately but doesn't refund credits already used.

Track revenue and margin

The Rebilling tabs are At a glance, Tiers, Revenue, and Activity.

• Usage pricing spread compares what clients were charged in credits with the underlying cost of the same usage. It isn't cash or profit. Refunds reduce it, and older usage keeps the price it had at the time.
• Revenue shows client payments, invoices, and payouts from Stripe.
• Activity lists plan and billing changes.

Reconcile these with Stripe and your own accounts each month. A manual invoice marked paid in Spacebrain is a record only; check that the money actually arrived.

If something goes wrong

For more DNS help, see domain troubleshooting.

FAQ

Does changing a tier's price change what current clients pay?

No. Existing clients stay on their current price until you move them. Feature and markup changes do apply straight away.

Can I keep using the Spacebrain subdomain after adding my own domain?

Yes. Your agency subdomain keeps working as a backup.

Where do client payments go?

To your connected Stripe account. Spacebrain charges your agency for the underlying usage.

Next step

Put it all together for a new client with the agency operator walkthrough.