Product changes, status, and support

This page shows where to find out what changed in Spacebrain, how to tell whether something is a known problem, and how to get help. It's for anyone using Spacebrain, especially owners who train their team or run large sends.

See what's new

Spacebrain publishes every notable change in the public changelog.

Each entry says what changed and who it affects. Some changes reach all workspaces at once; others roll out gradually, depending on plan, role, or region. See feature availability.

Before a big launch or training session

1. Read the changelog for anything that affects the features you'll use.
2. Reread the help guide for those features.
3. Test the steps once in your own workspace with a test record.
4. If an automation or page you rely on changed, retest it before sending to customers.

If something changed and you're not sure how it affects you, contact support.

Check for a service problem

Open Spacebrain system status to see current and past incidents.

• A change is something we meant to do, such as a new button or a new rule.
• An incident is something going wrong that we're fixing.
• A provider problem is an outage at Google, Meta, Zoom, Stripe, or another connected app. Check that provider's own status page too.

If there's an incident that matches your problem, wait for updates instead of retrying. Repeated retries can send duplicate messages or use extra credits.

Get help

Help center

This help center is public, so you can share any page with teammates or clients. Don't add private workspace details to a link you share. In the product, open help from the floating Orbit help button in the bottom-right corner.

Help & support in the product

Select the floating help button, or go to Settings → Orbit AI and select Open Help & support. You can:

• Get Help: ask Help AI a question and rate its answer with Was this helpful?
• Contact: send a request, bug report, or idea, with up to three screenshots.
• My requests: follow replies. New replies show a count and a New reply label.

See contact support for the full steps and what to include.

Email

Email [email protected], preferably from the address you sign in with. Include the workspace, module, time, steps, and screenshots with private details removed.

Tell us when a guide is wrong

If a help page doesn't match what you see, send us:

• The guide's web address.
• Your workspace type (for example, a regular workspace or an agency client account).
• The label or step that's different, and what you see instead.
• A screenshot with private details removed.

Never include passwords, tokens, or customer data.

FAQ

Why don't I have a feature from the changelog?

It may still be rolling out, or it may need a certain plan, role, or setup. See feature availability.

How do I know if a problem is on my side?

Check system status first. If nothing is listed, follow the troubleshooting guide for your symptom.

Next step

When something isn't working, start with the troubleshooting guide.