General settings, preferences, and security

Settings → General holds everything about you as a user: your sign-in email, your name, how Spacebrain looks, which emails you get, and how you sign in securely. Changes here only affect your own account, not your teammates or your workspace.

Before you begin

• Any signed-in user can change their own General settings. You don't need an admin role.
• Workspace details such as the workspace name and members are in Settings → Workspace. See workspace, billing and usage.
• Orbit's help button settings have moved to their own page. See Orbit AI settings.

Open General settings

Select Settings at the bottom of the sidebar. Spacebrain opens General settings first. On a phone, open the menu and choose Settings, then General.

The page has these sections, from top to bottom: Email address, Profile information, Preferences, Appearance, Email preferences, Replay tour, Sign-in security and Account management.

Check and change your sign-in email

The Email address card shows your sign-in email with a Verified or Not verified badge.

To verify your email:

1. Select Send verification email.
2. Open the email and select the link. The link expires in 24 hours, so check your spam folder if you don't see it.

To change your email:

1. Select Change email.
2. Enter the new address in Email address and select Save email.
3. Verify the new address using the link we send you.

What you should see: Email updated. Verify the new address to finish securing your account. If you see We could not update that email. It may already be in use., that address belongs to another account.

Changing your sign-in email doesn't change the addresses you send customer email from. Those are set up in Email accounts.

Update your name and username

In Profile information:

1. Enter your Full name. It must be 2 to 30 characters.
2. Enter a Username. Use 2 to 20 lowercase letters and numbers only, for example alexr2.
3. Select Save changes.

What you should see: Profile updated successfully. Your teammates see the new name. It doesn't change sender names, your workspace name or billing contacts.

Set your timezone and language

In Preferences:

1. Choose your Timezone. Spacebrain uses it for scheduling, reports and time-based notifications.
2. Select Save timezone. The line under it changes from You have an unsaved change. to Timezone is up to date.
3. Under Display language, choose the language for menus, buttons and other text.

Your timezone is saved to your account, so it follows you to other devices. Some modules have their own timezone for customers, such as campaigns and webinar sessions. Check those in the module before you launch.

Change how Spacebrain looks

Open Appearance to change:

• Dark mode, High contrast and Right to left.
• Navigation style: Integrated blends the sidebar with the page. Distinct gives it a clear edge.
• Accent color: Graphite, Sky, Violet, Blue, Amber or Coral.

Select Reset to go back to the default look. Appearance choices are saved in this browser.

Choose which emails you get

Open Email preferences. Some emails are always on because they're about your account: Account service, Security alerts and Billing and subscription.

You can turn these on or off:

• Account guidance
• Plan recommendations
• Product news and offers

Select Save email preferences. You see Email preferences saved.

Replay the product tour

In Replay tour, select Replay tour to take the guided tour of Spacebrain again.

Set up passkeys

A passkey lets you sign in with Face ID, Touch ID, Windows Hello or your device PIN. It's faster than a password and harder to steal.

1. In Sign-in security, select Add passkey (or Add another passkey).
2. Follow your device's prompt.

What you should see: Passkey added. You can now use it to sign in. The passkey appears with the date it was added and when it was last used. A Synced badge means the passkey is shared across your devices, for example through your password manager.

If you see a message asking you to sign in again, sign out, sign back in, and add the passkey straight away. This is a security check.

Spacebrain never receives your fingerprint or face scan. They only unlock the passkey on your device.

Save recovery codes

Recovery codes let you in if you lose the device with your passkey.

1. Next to Verification and recovery, select Manage security.
2. Select Verify with passkey to confirm it's you.
3. Select Create recovery codes, then Download codes. Store them somewhere safe, such as a password manager.

If you can't use your passkey, select I cannot use my passkey and then Use recovery code. To make a new set, select Replace recovery codes and store the new codes in place of the old ones.

Remove a passkey

Before you remove a passkey, make sure you have another passkey or your recovery codes. Removing one signs out your sessions, so you need to sign in again.

Google Ads signup measurement

If you allowed advertising measurement when you signed up, you see a card where you can select Withdraw permission. After that it shows Signup measurement permission is off. For website cookie choices, see cookies and privacy choices.

Delete your account

Account management at the bottom of the page contains Delete account. Spacebrain walks you through the workspaces you own first. See delete your account.

Keep your account safe

• Use your own account. Never share a sign-in with a teammate.
• Sign out on shared computers.
• Don't approve a sign-in or connection prompt someone else started.
• Treat an unexpected reset email or invitation as a warning sign. Report it.
• To reset a password, use the reset link on the sign-in page. See account access.

If something goes wrong

FAQ

Where did Preferences and Security go?

They're now sections of Settings → General. Old links to those pages open General settings.

Can I add a profile photo?

The current General settings page doesn't have a profile photo control.

Does my timezone change when campaigns send?

No. Campaigns, webinars and automations use their own schedule settings. Your timezone is used for your own scheduling, reports and time-based notifications.

Next step

Set up your team and workspace details in workspace, billing and usage.