Profile, preferences, and security

General profile

Open Settings → General and keep your name and account contact information current. The email used for sign-in, billing notices, invitations, or recovery may have additional verification requirements.

Preferences and timezone

Open Settings → Preferences and select your working timezone. Timezone affects how schedules, due dates, reports, webinars, and activity timestamps are presented. If the business operates in a different timezone, document whether a schedule follows the user, workspace, contact, event, or provider timezone.

Passkeys

Where the Passkey settings card is available, register a passkey on a device or password manager you control. Use a recognizable label. Add more than one recovery-capable authenticator where supported so the loss of one device does not lock out the account.

Before deleting a passkey, confirm another sign-in and recovery method works. Biometrics generally unlock a device-held credential; Spacebrain does not receive your fingerprint or face scan.

Password and recovery

Use the sign-in page’s password-reset path and complete email verification. Do not share reset links or one-time codes. If a reset email is missing, check the entered address, spam and quarantine, organization mail rules, and system status before requesting repeatedly.

Session safety

• Use a unique account for each person.
• Sign out on shared or unmanaged devices.
• Do not approve provider OAuth prompts initiated by someone else.
• Review unexpected invitations, login messages, or reset requests as a security event.
• Report suspected account compromise immediately and rotate affected provider credentials.

Access changed but the UI did not

Save work, refresh, or sign out and back in after a role change. Confirm the active workspace. Access can also depend on agency tier, plan, or staged feature availability.